![]() She said common explanations are the tipster’s photo was unclear or the effort needed to address the complaint is part of a broader project planned sometime in the near future.Ĭouncilmember Monica Montgomery Steppe said the city should be able to give tipsters a wider variety of responses than just “closed.” She suggested some explanations might be language barriers, lack of technology and distrust in government.īrady said city officials also hope to reduce how often tipsters are told their complaint is “closed” when nothing is done. “Once we understand that, it allows us to design interventions tailored to communities.” “We have the ability to look deeply and not only understand who we’re hearing from but who we’re not hearing from and where,” Brady said. The goal is determining why the city typically gets fewer complaints from low-income areas. Meanwhile, the city is launching an equity study in partnership with the University of California, Berkeley. Gloria says the average of 272 days to repair street lights is unacceptable Politics San Diego mayor says 272 days in the dark is too long, vows to speed streetlight repairs But it takes 141 days for complaints about traffic signs, 204 days for weed removal, 296 days for streetlight repairs and 479 days for vegetation that crosses property lines. It typically takes just under 15 days for the city to respond to complaints about potholes, encampments and graffiti on public property. “The backlog can be kind of daunting for employees and also frustrating for our customers,” said Alex Hempton, the city’s deputy director for technology and innovation.Ĭity officials also want to reduce the average number of days it takes to respond to certain types of complaints, which varies widely. Such efforts could shrink the large backlogs for many types of complaints, including the more than 6,300 for sidewalk repairs, 4,600 for damaged pavement, 3,600 for homeless encampments and 3,300 for parking violations. “There’s a lot more we can do to shore up operations before we just throw more money or more positions (at our problems),” Brady said. She said streamlining efforts could help the city boost service to residents without forcing taxpayers to fund more workers and equipment. The formula also considers how long ago the outage was reported, whether the neighborhood has been historically underfunded and whether there is a cluster of outages that can be handled together.īrady said performance coaching will be applied to other types of complaints in the coming months. The city is also prioritizing more important streetlight repairs by ranking them based on criteria like proximity to a school, nearby traffic congestion and crime rates in the area. The new approach has increased the average number of weekly streetlight repairs from 58 to 76 since January and reduced the backlog of streetlight repairs from about 5,200 to about 4,800. To shrink the backlog of complaints, Brady said the city has begun using “performance coaching,” where a member of her team works with an individual department to streamline how they deal with Get It Done complaints. “They have to understand the technology and be comfortable in the field using the technology so we get the outcome for residents we are looking for.”īrady said the expansion to allow parks complaints would happen later this year. “We are into the phase where we spend a lot of time on the ground with their employees - there are hundreds of them,” said Kirby Brady, who oversees the app as director of the city’s Performance and Analytics Department. The latest expansion will allow complaint reports to be lodged with the city’s Parks and Recreation Department, which oversees 235 parks, 58 recreation centers and many other facilities. ![]() Politics San Diego’s Get It Done app ready to expand, but also facing challengesĬity, community leaders frustrated by backlogs of complaints, income disparities
0 Comments
Leave a Reply. |